At Melissa Odabash Sale, we are devoted to curating collections of timeless luxury and exceptional quality for our discerning clientele. We want every piece you select to embody the effortless sophistication you expect from us. However, we understand that sometimes an item may not perfectly align with your vision. Our Returns & Exchanges policy is designed with the same commitment to a seamless, global experience that defines our boutique.

Our Policy Overview

We gladly accept returns and exchanges for eligible items within 15 days of the delivery date. To be eligible for a return or exchange, your item must be in its original, unworn, unwashed, and undamaged condition, with all tags attached and in the original packaging.

Important Note on Final Sale & Hygiene-Sensitive Items

To preserve the integrity and exclusivity of our most curated pieces, the following items are considered final sale and cannot be returned or exchanged:

  • Swimwear & Beachwear: All Bikinis, Bandeau tops, Full Coverage and Halterneck swimwear for hygiene reasons.
  • Exclusive & Limited Collections: Items from our Exclusives, Editions, and certain Collections are often produced in limited runs and are marked as final sale at the time of purchase.
  • Accessories that have been removed from their original sealed packaging.

Please choose these items carefully. We provide detailed product descriptions and imagery to assist in your selection.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, please contact our customer service team at [email protected] with your order number and details of the item(s) you wish to return or exchange. You may use the template provided below.
  2. Receive Authorization & Instructions: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping your return.
  3. Prepare Your Package: Securely pack the eligible item(s) in their original packaging, include the original invoice or packing slip, and clearly mark the RMA number on the outside of the package.
  4. Ship Your Return: Send the package to our returns center. We recommend using a trackable and insured shipping service. The customer is responsible for return shipping costs, except in cases of our error or a defective item.
  5. Inspection & Processing: Once received, our quality team will inspect the item(s). Upon approval, we will process your exchange or refund within 5-7 business days.

Return & Exchange Request Template

To streamline your request, please copy and paste the template below into an email to [email protected] and fill in the bracketed information.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Melissa Odabash Sale Customer Service, I would like to request a [Return / Exchange] for my recent order. Order Number: [Please insert] Name: [Your Full Name] Email Address: [The email used on the order] Item(s) for Return/Exchange: – Product Name: [e.g., Odabash Kaftan] – Style/Color: [e.g., Ivory, Size M] – Reason for Return/Exchange: [e.g., Size Exchange to Large / Change of Mind] For exchanges, my desired replacement item is: – Product Name: [If known] – Size/Color: [If applicable] I confirm that the item(s) are in original, unworn, unwashed condition with all tags and packaging intact. Please provide the RMA number and return shipping instructions at your earliest convenience. Thank you, [Your Name]

Refunds & Credits

Timing: Once your return is approved, refunds will be processed to your original method of payment within 10-14 business days. The timing for the credit to appear on your statement depends on your bank or payment provider’s policies.

Method: Refunds are issued via the original payment method used during purchase (e.g., Visa, MasterCard, JCB, PayPal). Shipping fees are non-refundable.

Exchanges: For size or style exchanges, we will ship the new item once the return is approved. If the exchange item is of higher value, we will invoice you for the difference. If it is of lower value, we will refund the difference.

Damaged or Incorrect Items

In the rare event you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with your order number and photographs of the product and packaging. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.

Need Further Assistance?

Our dedicated customer service team is here to ensure your experience remains seamless and sophisticated.

Email: [email protected]
Postal Address (Returns Center): 2948 Meadow Lane, Oakland, US 94612
Website: www.bikinisdeal.com

Thank you for being part of the Melissa Odabash Sale community. We value your trust and are committed to resolving any matter with the utmost care and transparency.

© 2024 Melissa Odabash Sale. All rights reserved.